Client FAQ's
Will Baycorp collect debt on my behalf?
We collect consumer and commercial debt for clients throughout Australia and New Zealand. We work with major corporate companies and financial institutions, small and medium businesses as well as individuals. Debt size can be from as little as $50.00 with no upper limit. Please phone our new accounts team on0800 BAYCORP (0800 229 267) to see how we can help you.
How do I arrange for Baycorp to collect a debt on my behalf?
You will need to open an account so we can act on your behalf. Please phone our friendly customer service team on 0800 BAYCORP (0800 229 267) to get things started.
Does Baycorp advise me on the progress on collecting a debt?
If you use our online service, you can access file notes on individual debt case files. We will also contact you if we need a decision or to make recommendations about a change in collection strategy eg advising legal action.
My customer has moved overseas. Can Baycorp collect accounts abroad?
Baycorp has offices in Australia and New Zealand and agreements with associations and collection agencies around the world to collect accounts overseas.
What information does Baycorp require to load an account?
As a minimum, we need a copy of your terms of trade, the debtor’s full name and last known physical or postal address. We may also request copies of contracts, invoices, statements or other documentation as proof of the debt plus information to identify your debtor such as their date of birth. The more information that you have about your customer and the overdue account, the more effective our recovery processes can be.
Is my customer’s credit file affected if I load an account with Baycorp?
Generally, yes. We send an initial demand letter advising your customer that your account has been referred to us for collection and the account be paid within 14 days or further action may be taken. If full payment has not been received within 14 days, unless otherwise agreed, we will default list the debtor with a credit reporting bureau.
How much does it cost to use Baycorp to collect my overdue accounts?
We charge a percentage commission on payments made towards the debt. If no money is collected there is no charge. Depending on the wording of your Terms and Conditions the commission charge may be added to the debt, effectively reducing your cost to zero.
The commission we charge is dependent on the debt values and profile, as well as the amount of business you have. To discuss your particular needs, please call our friendly customer service team on 1300 558 830.