Early Arrears Management (Pre-Collect)
Customer contact early in the arrears cycle delivers maximum results. By outsourcing your early arrears management to Baycorp you can contact more customers in less time using our excellent technology and benefit from the expertise of specialist collectors with a focus on customer care. Accounts can be settled faster while preserving the value of your customer relationships.
Seamless service extension
Our Pre-Collect services act as an extension to your own business. Our customer service training ensures that a softly-softly approach is taken to working your customers and our commitment to professionalism and integrity are second to none.
Early arrears management involves making customer care reminder calls either under your own brand name or under the Baycorp brand name within the first 30 days of payment arrears. Customer contact is generally pre-scripted and undertaken in your name, with a total commitment to looking after your brand and reputation.
Flexible on every level
We can provide early arrears management either as an individual service or as part of a risk management system. Accounts can be referred for as little as one day or for as long as required. Whatever your specific needs, we can organise people, our expertise and our systems to deliver the results you need.