Here are some of the more common questions people have. If yours isn’t answered here, give us a call and we’ll do our best to help.
I have paid my account. Why can't you remove it from my credit history?
Even if you have paid your account, your credit history has to remain accurate and complete. Records of defaulted accounts are generally listed with a credit reporting agency for a period of five years, as part of the debt collection process. It will only be removed if the account was incorrectly lodged with the bureau in the first place.
Banks and financial institutions use this information to decide whether to offer credit to an individual, and it is necessary for them to have access to full and accurate data.
How can I pay an account?
There are a variety of options to choose from, including: Internet banking, cheque, credit card, automatic payment or payment at any Westpac or Post Office branch. For payments at Westpac, a Post Office, or via internet banking, our reference number or the barcode on our letter is required.
Legal action has started on my account. I can't pay in full but can I pay it off in instalments?
Accounts need to be paid in full. We are acting on behalf of the person you owe money to and have an obligation to find a solution that is acceptable to them. Please contact us immediately to explain your situation and we’ll do everything possible to help you set up a repayment plan.
If I want to pay my outstanding account by instalments, why do I have to provide details of my income and expenditure?
Accounts need to paid in full and we have an obligation to the person you owe money to find a solution that is acceptable to them.
If you can’t pay an account in full we need to confirm your financial situation and agree a payment plan that is acceptable to the person you owe money to and which you can afford to pay.
Why do you need all my contact details?
It is important that we are able to correctly identify you and establish if the account belongs to you. If your contact details are complete and up-to-date, we are in the best position to discuss your situation and provide assistance.
Will I still be able to get credit if I have an overdue account with Baycorp?
This is not a decision that Baycorp can make. When you ask for credit the supplier may perform a credit check on you to assist in making their decision. If your overdue account has been paid in full this will be looked upon more favourably. However, it is no guarantee that credit will be approved.